Online Course » LFS04 Frontline Leadership - Personnel Management

Course Description:
The frontline supervisor is responsible for understanding the importance and value of managing staff effectively. Developing performance goals, assessing the skills of staff to succeed, and building good management practices into your interactions with staff are important in your ongoing effort to manage personnel. This module will also discuss how meetings can be a productive management tool and the importance of appreciating difference and diversity.
Course Objective:
• Define the role and responsibilities of the frontline supervisor in managing personnel including hiring new staff, conducting performance reviews, creating job descriptions, delegating tasks and responsibilities, encouraging effective communication, and implementing grievance and formal contract procedures.
• Describe ways to manage the complexities of supervising others including supervising former peers and those with more experience in the field.
• Identify ways to facilitate team work and coach staff to participate in meetings.
• Demonstrate a basic understanding of employment law and the importance of appreciating difference and diversity.
• Describe the steps for using formal and informal assessments to identify skill development needs.
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

EC06 Extended Care - Advocacy
Your role as a Direct Support Professional is to help individuals identify issues of concern and help them know when they are being treated unfairly. Your role also includes helping them solve these issues.  This is called advocacy.
In this module you will explore ways to work with the individual to gather information related to a situation ...

MH05 Mental Health - Community Supports and Service Networking
The purpose of this module is to help to familiarize you with the community supports and resources that are available to clients, and to understand more of the successes and challenges clients face in the community


EC09 Extended Care - Health and Safety
This purpose of this module on health and safety is to introduce the basic concepts of nutrition, healthy life styles, symptoms and signs of illness, medication issues, responding to environmental emergencies, and safety issues and practices.

DD03 Developmental Disability - Communication
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.


LFS03 Frontline Leadership - Empowering Others
Empowering others is a crucial aspect of the role of frontline supervisor. As frontline supervisor, you can empower others by motivating, setting an example, and developing and maintaining effective teams. This module will look at these tools and how they can help you supervise productive and satisfied staff. 

Forgot Password help button image Create Account