·        
Describe the various types of trauma.
·        
Explain how each type of trauma may impact
behavior, including racial and historical trauma.
·        
Describe the Adverse Childhood Experiences (ACE)
Study and explain why it is important.
·        
Describe how ACEs may present during a crisis
event.
·        
Describe the effects of toxic stress, and how
this impacts development and mental health.
·        
Describe the importance of a trauma‑informed approach,
including the principles and values of trauma‑informed care, and how these
principles should be incorporated into a mobile-crisis response..
·        
Demonstrate the ability to use active listening
skills when talking to families and youth in crisis.
·        
Recognize when questioning triggers trauma.
·        
List five ways to handle a situation in which
questioning triggers trauma.
·        
Demonstrate the ability to intervene in a crisis
fueled by trauma.