Online Course » CW203 Child Welfare II - Advanced Communication Strategies

Course Description:
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures and signs. It is important to know how to effectively communicate with the individuals you serve as well as with other people within your environment. 
Course Objective:
• Define communication, including the reasons we communicate and barriers to effective communication. 
• Identify effective communication strategies that can be used at different levels of the organization.
• Identify your personal values and how they affect your relationships with the people you work with. 
• Describe effective communication skills for communicating respectfully with or about clients. 
• Comprehend the principles of confidentiality and how they affect communication. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

CW207 Child Welfare II - Advocacy
This module focuses on advocacy and how to gather information to assist in advocacy. You will also become aware of the issues that affect all of us, including individuals and families involved with the child welfare and/or juvenile justice systems. We will also review some advocacy strategies available to you and to clients. For both you and the cl ...

CW106 Child Welfare I - Supporting Positive Learning and Development
There is a growing body of knowledge in the area of child development that gives us more hope than ever that children, even those who have experienced significant trauma, can be helped to achieve their developmental goals. This body of knowledge emphasizes the important role of consistent and nurturing care.


ASD06 Autism Spectrum Disorder - Supporting Skills Development
Supporting skills development is an important part of your job. Gaining confidence in your ability to teach individuals new skills that will help them realize their full potential and lead to a more independent life can be challenging and satisfying. There are strategies and tools that you can use to assist you in this important task.

EC06 Extended Care - Advocacy
Your role as a Direct Support Professional is to help individuals identify issues of concern and help them know when they are being treated unfairly. Your role also includes helping them solve these issues.  This is called advocacy.
In this module you will explore ways to work with the individual to gather information related to a situation ...

DD07 Developmental Disability - Advocacy
The purpose of this module is to become aware of laws, services and supports that are in place to assist individuals and ways to help the individual stand up for themselves and present themselves in a positive way.  
Forgot Password help button image Create Account