Online Course » LFS04 Frontline Leadership - Personnel Management

Course Description:
The frontline supervisor is responsible for understanding the importance and value of managing staff effectively. Developing performance goals, assessing the skills of staff to succeed, and building good management practices into your interactions with staff are important in your ongoing effort to manage personnel. This module will also discuss how meetings can be a productive management tool and the importance of appreciating difference and diversity.
Course Objective:
• Define the role and responsibilities of the frontline supervisor in managing personnel including hiring new staff, conducting performance reviews, creating job descriptions, delegating tasks and responsibilities, encouraging effective communication, and implementing grievance and formal contract procedures.
• Describe ways to manage the complexities of supervising others including supervising former peers and those with more experience in the field.
• Identify ways to facilitate team work and coach staff to participate in meetings.
• Demonstrate a basic understanding of employment law and the importance of appreciating difference and diversity.
• Describe the steps for using formal and informal assessments to identify skill development needs.
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

SU07 Substance Use and Addictive Disorders -Advocacy
The purpose of this module is to help you explore ways to work with the individuals you support to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using substance use disorder and addictive disorders programs. We will also ...

SU03 Substance Use and Addictive Disorders - Communication
The purpose of this module is to learn about communication skills that promote communication as well as the importance of good communication in professionalism.


CW106 Child Welfare I - Supporting Positive Learning and Development
There is a growing body of knowledge in the area of child development that gives us more hope than ever that children, even those who have experienced significant trauma, can be helped to achieve their developmental goals. This body of knowledge emphasizes the important role of consistent and nurturing care.


SU10 Substance Use and Addictive Disorders - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.


LFS11 Frontline Leadership - Personal Well-Being
The job of supervising has become more challenging and more complex over time. As a frontline supervisor you are faced with a more diverse workforce requiring a wider range of supervisory skills; an Agency that needs to be responsive to a wider range of needs from the individuals served; and responsibilities that are affected by outside influences ...

Forgot Password help button image Create Account