Online Course » LFS09 Frontline Leadership - Advocacy

Course Description:
Advocacy is an important skill for frontline supervisors. The frontline supervisor has the responsibility and opportunity to advocate for staff, for services that support individuals and for themselves. Recognizing one’s own advocacy skills and experience, teaching others how to be effective advocates and managing change that effective advocacy can bring are all essential for effective supervision.
Course Objective:
• Identify ways to advocate for programmatic needs with senior staff in a professional manner.
• Describe teaching techniques used to promote advocacy skills among staff.
• Identify advocacy as an important leadership skill and how it is used to promote change in support of staff and the individuals they serve.
• Describe the diverse challenges facing employees and effective advocacy strategies for overcoming such challenges.
• List ways to advocate for clients, staff and agency services to the external community through public relations by educating community members, advocating for the rights and responsibilities of individuals, and recruiting volunteers.
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
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