• Describe crisis prevention, intervention, and resolution techniques and match these techniques to particular circumstances and individuals.
• Define “crisis” and recognize the events or conditions that often come before an individual’s crisis in order to prevent the crisis or keep it from getting worse.
• List the steps for intervening in a crisis to manage both physical and social actions to promote safety of the individual, others, and the environment. Describe how to secure appropriate backup support and assistance through the resources of your agency, service system, and community.
• Document and report crisis in the appropriate manner.